These Terms & Conditions together with our Conditions of Carriage & your Booking Confirmation constitute the contract between Skywise Airline (Pty) Ltd (hereinafter referred to as Skywise) and the passenger. 

1. Check-in & Boarding

1. Your booking confirmation number (six digit alphanumeric code on your confirmed booking) and proof of identity (any of these VALID ORIGINAL forms of Identification are accepted: RSA ID book; RSA driver's license; passport; or temporary ID or Passport) will be required when checking in. We DO NOT accept copies of identity or temporary travel documents, whether certified copies or not, as proof of identity.
2. Check-in desks open 2 hours before scheduled departure time and close 45 minutes before scheduled departure time for domestic flights. Operational and safety constraints prevent us from checking in passengers outside of these time periods.
3. Passengers are advised to check in 90 minutes before scheduled departure time.
4. Seat numbers will be allocated at check-in.
5. If you paid by credit card online, we will require a credit card verification check at the check-in counter.
6. Pre-seating can be done when making a reservation online or through our call center.  There is an additional cost for pre-seating (selecting a seat in your reservation before the day of travel)

2. Bookings Confirmation

1. No tickets will be issued for travel (ticketless travel).
2. The Booking Confirmation provided to you will quote a Unique Booking Confirmation Number (a Six digit alpha-numerical code).
3. Your Booking Confirmation/VAT Invoice together with our Terms & Conditions of Carriage constitute the terms of your contract with Skywise.
4. Airport levies, value added tax and insurance surcharges imposed on air travel by Government or other authorities are included on the tax invoice provided with your Booking Confirmation.
5. A reservation is only valid and confirmed after payment has been received.
6. A preliminary reservation awaiting payment is headed PROFORMA TAX INVOICE AND BOOKING CONFIRMATION. This is not a confirmed booking and will only be confirmed on receipt of payment. Upon receipt of payment in full, a TAX INVOICE AND BOOKING CONFIRMATION will be received by you, on your nominated email address (as entered into our system during the booking process) confirming the preliminary reservation and payment.
7. Pre-seating can be done when making a reservation online or through our call center.  There is an additional cost for pre-seating (selecting a seat in your reservation before the day of travel)
8. NOTE: Any booking done within 24 hours of travel will require immediate payment.
9. Payments:  If the booking is paid via EFT, the booking will remain in the “unpaid” status until payment is received and confirmed in our account.  Once confirmation is done, the booking status will be updated to “PAID”.  It is the passenger’s responsibility to ensure payment is received on time:  No later than 24 hours after making the booking AND at least 24 hours before departure.  Any booking made within 24 hours of departure must be paid within 1 hour or the booking will be auto-cancelled.

3. Reservation Changes

1. Reservation changes may be made up to 2 hours before departure of the booked flight. Changes may be made on our website, through our call centre, or at any of our airport offices. A change of Reservation fee, plus the difference in fare if applicable, will be charged per passenger. If the fare on the new flight is lower than the original fare, no refund will be issued. The above is also applicable to name changes. 
2. Name changes can only be made through our call centre and not online at all.  The same rules apply with regard to penalties. 
3. Charges for reservation changes made through the website, or through the call centre, may only be settled with a credit card. Passengers requiring to pay cash for Reservation changes, would need to make the changes at the Skywise ticket offices located in the applicable airport.
4. A passenger that fails to check-in within the allocated time (between 2 hours and 30 minutes on national flights and 45 minutes on regional flights, before scheduled departure time) will be regarded as a no-show and will forfeit their seat as well as the fare that is allocated to that leg of the flight reservation. A no-show is not entitled to a refund.
5. Any changes made to a booking that require additional payment must be done immediately by credit card online or through the call center.  If cash payment is required the change can only be done at one of our ticket sales offices at the airport.

4. Refunds

1. After confirmation of a reservation, no refunds will be granted under any circumstances, apart from the following:
   • If a flight is cancelled by Skywise;
   • If Skywise is unable to honour the passenger’s reservation resulting in the passenger being denied boarding.
2. Where a passenger elects to claim a refund for a denied boarding or cancelled flight Skywise will effect a refund to the passenger's credit card account or issue a refund EFT, as applicable.
3. Refunds are not permitted where a passenger failed to check-in within the allocated time (between 2 hours and 45 minutes for national flights, before departure time). This constitutes as a no-show.
4. Skywise adheres to the policies outlined in the Consumer Protection Act.

5. Denied Boarding

1. In the unlikely event that Skywise is not able to provide a seat for a confirmed booking the airline will, at the passenger's election, rebook the passenger on the next Skywise flight with an additional discount voucher for a future booking.  The voucher value will be determined by the value of the current ticket as a percentage discount and not the full value of the ticket. 
2. The airline will not provide meal or accommodation vouchers or accept any further liability for denied boarding, delayed flights or changes in flight schedules.

6. Delays, Cancelled Flights and Schedule Changes

1. Where a flight is cancelled due to reasons caused by weather conditions, air traffic control, technical, operational reasons, industrial unrest or an Act of God, Skywise will, at the passenger's election:
   • refund all monies received in respect of the confirmed reservation, or
   • place the passenger on the next Skywise flight, subject to seat availability.
2. Skywise will not accept any further liability for cancelled flights.
3. The airline will not provide meal or accommodation vouchers, road transport, onward connections or accept any liability for delayed flights or changes in flight schedules.

7. Baggage

1. Checked baggage is limited to two bags totaling 20 kg (free), plus one piece of hand luggage, limited to 7 kg, provided the hand luggage complies with  ACSA specifications which are as follows for cabin baggage:  No larger than: 36cm x 23cm x 56cm
2. All sporting equipment is included in the 20Kg checked baggage allowance.

8. All infant bags and accessories is included in the 20Kg checked baggage allowance, if the infant is travelling free.

   Hand luggage allowances also includes baby nappy bags as part of the adult and baby allowance, if the infant is travelling free.

3. Excess baggage will be charged at R35 per additional kilogram carried (over 20kg free allowance).
4. Dangerous articles must not be carried in baggage. These include and are not limited to: flammable goods, poisons, gas cylinders, corrosives, infectious substances, firearms and explosives.
5. Dangerous or sharp articles as included and not limited to the following list may not be carried on board as they could be used as weapons: toy guns, cutlery, knives in any form, scissors, syringes, Leatherman or other pocket multi tool kits, blades and nail clippers.
6. The carriage of firearms is strictly prohibited.
7. Live animals may not be carried as checked baggage nor onboard the aircraft, except for a registered and trained guide dog for a visually impaired passenger, limited to one per flight.
8. Animals can be transported through BidAir Cargo, which are contactable at all national airports.  This is an independent service offered at an extra cost.  Animals are to be booked through BidAir Cargo, at least 1 week prior to travel of the passengers.
9. Baggage will only be accepted if belonging to the passenger travelling and may not be “pooled” with a stranger - The passenger checking in may not accept baggage on behalf of a stranger.  Such baggage is considered as dangerous or suspect and is contrary to Airport security regulations.   For security reasons, baggage must be packed and verified as the contents of the baggage known to the passenger associated with the baggage for travel.  Baggage may be pooled within a known party travelling together, such as a group or family travelling together.

8. Lost and Damaged Baggage

1. Baggage must be adequately secured to protect its contents.
2. The airline will not accept responsibility or pay compensation for damage caused to items protruding from or attached to bags or for damage caused as a result of badly packed bags.
3. Baggage is designed to protect its contents, as such Skywise will not accept liability for damage to items such as zips, handles, wheels or for `wear and tear´ on any baggage.
4. Any claim for missing items or damaged baggage must be submitted to the airline within 24 hours of the arrival of your flight.
5. Skywise will not accept liability for losses or damages to valuable items such as but not limited to: cellular phones, jewelry, laptops or other computer equipment, electronic items, cash, credit cards, spectacles, sun glasses, medicine and fragile or perishable items packed in baggage.
6. Lost or delayed baggage must be reported immediately on arrival at the destination airport or within 24 hours of arrival.  If the passenger selected the optional Travel Insurance when making the booking then the baggage claim should be made directly with the insurance provider.  Skywise is not party to the optional travel insurance policy and passengers will not be compensated for lost baggage from Skywise.
7. No compensation will be paid for delayed baggage.
8. Skywise reserves the right to trace any missing baggage for 14 days from the reported loss.
9. When any lost baggage is located after compensation has been paid to the passenger from the insurance provider, Skywise will attempt to contact the passenger to return the bag.  If the baggage cannot be returned to the passenger or the passenger could not be contacted, the baggage contents will be sold or given to charity.

9. Children & Infants

1. Children under the age of 12 years must be accompanied by an adult aged 16 years or older, who will take responsibility for the child / children.
2. Skywise offers an Unaccompanied Minor (UM) service to all its passengers, and a UM service can be booked through our call centre, at an extra charge.  UM’s will be assisted by our ground staff and crew, between the terminal buildings and aircraft and handed over to the responsible person collecting them. 
3. Unaccompanied Minors are limited to 2 per flight.
4. Infants under the age of 2 travel free of charge provided they sit on an adult's lap. Each adult may only have one infant on their lap.  There is a limit of 6 infants per flight as per regulatory rules.
5. Adult fares apply to children 12 years and older.
6. If an infant is travelling free, then the hand and checked in baggage allowances are considered as ONE for both adult and infant.  There are no extra allowances for adults travelling with infants.

10. Special Needs

1. Special needs passengers requiring assistance will be accommodated in accordance with Civil Aviation Authority (CAA) regulations. CAA regulations limit Skywise to 4 special needs passengers per flight. Passengers unable to ascend/descend aircraft stairs will be loaded on selected flights only, due to operational constraints.
2. Bookings for special needs passengers must be made via the call centre. Arrangements for assistance for passengers will be done during the booking process.
3. Subject to prior arrangement, wheelchairs may be arranged for passengers to be used inside the airport terminals and to and from the aircraft. Should the passenger not be able to ascend/descend stairs with assistance, a passenger aid unit can be arranged but an additional charge will be levied for this service as it is provided by the appointed handling company.  Only selected flights are able to accommodate this service.
4. Passengers with special needs who have not made prior arrangements may be refused carriage.
5. There are handling fees attached to certain special need requests such as wheelchairs, unaccompanied minors and special services. 

11. Pregnant Passengers

1. The following is required from pregnant passengers that are more than 28 weeks into their term:
   • Between 28 and 35 Weeks - A medical certificate stating that the passenger is fit to fly, must be handed in to the Skywise agent when checking in.
   • More than 36 weeks - Due to safety regulations, passengers that are further than 36 weeks into their pregnancy, may not be accepted for travel.

12. Firearms

1. Firearms (including but not limited to hand guns and/or hunting rifles) and all ammunition are strictly prohibited, whether in checked baggage or hand luggage.  Skywise is not licensed to carry any firearms or firearm accessories of any kind.

13. Meals and beverages

1. Snacks, soft drinks and (in time) alcoholic beverages will be available for sale on board flights.
2. Alcohol brought on board by passengers may not be consumed during flights.

14. Car Rental

1. Car rental services booked through our website establish a contract directly between the passenger and the car rental company. Skywise is not a party to the contract.
2. Any car rental queries need to be conducted directly with the car rental company.

15. Accommodation

1. Accommodation services booked through our website establish a contract directly between the passenger and the accommodation provider. Skywise is not a party to the contract.

16. Passenger Conduct

1. All Skywise flights are non smoking.
2. Passengers are by law required to obey all lawful commands given by the Captain or delegated crew.
3. Any passenger, who misbehaves, is disruptive or threatens the safety of any other passenger or aircrew member may be physically restrained and, when possible, removed from the flight and will be arrested at the destination airport.
4. Passengers who are guilty of misconduct will be subject to prosecution according to Civil Aviation Regulations or National Security Legislation.
5. If a diversion is necessitated by the misconduct of a passenger, that passenger will be liable for costs incurred by Skywise.

17. Liability

1. Skywise has a liquidation policy in place which is at no cost to the passenger and is included in the paid ticket.  In the unlikely event of Skywise ceasing operations due to liquidation, the paid passenger’s money is secured as per the policy (terms and conditions on our website www.skywise.co.za), provided the passenger has not flown yet and payment confirmation is verified.
2. In the event of an accident resulting in the death of, or injury to, a passenger whilst on board an aircraft operated by Skywise or during the course of embarking or disembarking, the amount of any damages payable by Skywise is limited to liability insurance provided.

18. Privacy and Security

1. Using a credit card to purchase air travel on Skywise is a safe way to pay for your flights. All personal and credit card information is encrypted through secure server software to prevent any third party access to your data. All historical data is held in a secure environment.

All information requested for an internet booking is required solely to process the flight reservation. Your information will not be sold or made available to third parties.